Saturday, September 19, 2015

Case Study in Quality Service

Maine's L.L. Bean rightly prides itself on surpassing customer expectations. Open 24 hours a day, 365 days per year. There is no time limit or explanation needed on returns. Harvard Business School may still rank them at the top of their customer satisfaction list.

A local contender is K.W. Appliance Plus, who assumed the blame for an order snafu. English is not the first language of the manufacturer, which impaired order clarity. Along with a dismissive rude arrogant attitude, which can accrue from a monopolistic mindset. As their area dealer, K.W. Appliance Plus quickly sorted the problem and in contrast to the indifferent manufacturer exceeded expectations.  

Tuesday, September 8, 2015


At the Beverly Hills Hotel, Liz Taylor and Richard Burton ordered two bottles of Vodka for breakfast and the same for lunch.

Monday, September 7, 2015

the appeal of religion

"If you believe in something you don't have to think for yourself."
- Former Scientologist Paul Haggis

"No one can ride a camel; it's impossible. All that you can do is find a beast whose discomfort you can tolerate."
- Omar Sharif

Thursday, September 3, 2015

"Make simple the difficult things."
- Italian proverb