burned

Notice no asterisk*. I was billed for a reasonable clearly stated $20 delivery charge online, but which ballooned to $80 when FedEx arrived at the door. I did not select express shipping. When I politely asked for a rebate, I was lectured as though I was dim for not reading the very fine print, Who does? The online interface needs to be more like Amazon, which is crystal clear and so far fail proof.

----------------------------

Update: Went to the top and issue resolved amicably. The product is great, just order fulfillment needs to be fixed. Until then we will buy in retail outlets.

business 101

"Retail is detail."
- Harlan Kent, Yankee Candle CEO