medical gaslighting

Harvard life

 

come together

 

Family illness led to a new architectural era here.

no fomo

Conan O'Brien [born 1963] explains here that he could have been a multi-billionaire as he was approached to get in early with companies like Google, Facebook, and Apple, but he passed as he didn't "get it" despite his Magna Cum Laude Harvard education. 

on ageism

 

Le Hôtel de Crillon, Paris

"Is she too young for this? On the contrary. It's really about her people keeping up with her velocity. She's a Big Kahuna in the hospitality industry."
- Tony Chi [Wiki profile here] on Sonia Cheng [born 1980], proprietor bespoke hotelier behemoth Rosewood.

dessert

"If you wish to make an apple pie from scratch, you must first invent the universe."
- Carl Sagan

on the fallacy of algorithms

Here.

abstain

"To maintain my mental health, I go on regular media fasts."
- Ashley Judd

plausibly doomed

... because we have "Palaeolithic emotions, Medieval institutions, God like inventions."
- E.O. Wilson 

lying liars

Story here.

on MBAs

Without a net worth of at least $100 million, you have no business teaching business. Exposure to/awareness of mental illness, the disabled, poverty, immigrants, refugees - equally important.

far from the madness

“Every spirit builds itself a house; and beyond its house, a world; and beyond its world a heaven. Know then, that the world exists for you: build, therefore, your own world.”

- Ralph Waldo Emerson

resistance to modernity

"History is about change - those who like it and those who resist it."
- Drew Faust, President of Harvard University

luminous

"If you're not failing, you're not trying."
- A philosophy embraced by Nobel Laureate Martin Chalfie

Case Study in Quality Service

Maine's L.L. Bean rightly prides itself on surpassing customer expectations. Open 24 hours a day, 365 days per year. There is no time limit or explanation needed on returns. Harvard Business School may still rank them at the top of their customer satisfaction list.

A local contender is K.W. Appliance Plus, who assumed the blame for an order snafu. English is not the first language of the manufacturer, which impaired order clarity. Along with a dismissive rude arrogant attitude, which can accrue from a monopolistic mindset. As their area dealer, K.W. Appliance Plus quickly sorted the problem and in contrast to the indifferent manufacturer exceeded expectations.  

david v goliath

"From 12th century Jewish philosophy, hope is the belief in the plausibility of the possible as opposed to the necessity of the probable. In other words, to be a realist is to recognize that the world is not a domain where the probable always happens."
- Marshall Ganz, Harvard University

Image source here.

performance

There are two kinds of advice:

1. Here's what you should do;
2. Here's what I would do if I were you.

- Jeff Immelt, CEO General Electric 

perspective

"The number of molecules in a teaspoon of water equals the number of teaspoons of water in the oceans."
- Nobel Laureate Harvard Professor Dudley R. Herschbach

positive psychology

"Only 10% of your happiness is predicted by the external world. 90% of long-term happiness is determined by how your brain processes the world you find yourself in."
- Shawn Achor, Harvard University